Shipping policy
Processing Time
Orders are typically processed within 1–3 business days after your order is placed.
Please note that processing times may increase during holidays, promotions, or periods of high demand.
Shipping Times
Estimated delivery times:
- United States: 5–10 business days
- Canada: 7–12 business days
- International: 7–15 business days
Shipping times are estimates and not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout.
Colorloom is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, weather, customs, or other factors outside our control.
If your package appears lost, please contact the shipping carrier first before reaching out to our support team.
Damaged Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue so we can assist you.
Contact Us
If you have any shipping questions, please contact: